About Spokane Cleaning Group

Who we are and what we focus on

Spokane Cleaning Group was built to serve a specific gap in the Spokane cleaning market: reliable photo-verified service for landlords, property managers, and short-term rental hosts who'd been burned by either franchise rotation or solo cleaners who flake.

The company is owner-operated. The owner handles operations, scheduling, quoting, and stays close to every job. The crew is intentionally small, background-checked, and trained on the same checklists. We grow deliberately — adding crew members slowly enough that quality stays consistent rather than fast enough to chase volume.

We're not the biggest cleaning service in Spokane and we're not trying to be. We're the one you call when the job has to be done right, documented, and finished on time — at a fair fixed price quoted in advance.

How we hire and vet the crew

Every crew member completes a structured hiring process before going on any job:

• Application and references checked against prior employers
• Background check through a third-party screening provider
• Two-week paid training period covering cleaning technique, safety, customer communication, and property care
• Shadow visits with an experienced lead before solo or partner work
• Ongoing checks on workmanship, with a senior lead verifying completion on every job during the first 30 days

We hire for reliability over experience. Cleaning technique can be taught in two weeks. Showing up on time, communicating clearly, and respecting client property is a character trait, not a skill.

Crew members who can't or won't meet those expectations don't stay. We'd rather run a smaller team than tolerate someone who creates risk for clients.

How we actually operate

Most cleaning companies talk about being "professional" and "reliable" without naming what that means. Here's what it actually looks like:

Fixed per-visit pricing. Quoted before the crew arrives, held to the quote. No hourly billing. No quote-on-arrival. The price changes only if the scope materially changes, and we tell you before changing it.

Same crew per booking. Once you're on the schedule, the same team handles your jobs. They learn your house, your unit, your access quirks, your preferences. After a few visits, the work is faster and sharper because nothing's being relearned.

Photo report after every job. Room-by-room photos emailed within 2 hours of finish. Time-stamped, retained for 90 days. This is what holds up in deposit disputes, Airbnb resolution claims, and HOA inspections.

Documented checklists per service. Every service has a defined checklist — what's in scope, what's out, what's add-on. The crew uses it on every job. You get a copy on request.

Direct line to the owner. Calls go to a person. Voicemail answered within an hour during business hours, next morning otherwise. For emergencies (cleaner no-show, urgent turnover, same-day issue), response under 30 minutes during business hours.

No long-term contracts. Recurring service runs because you like it, not because cancellation costs you. Pause or cancel with one week's notice, no fee.

24-hour re-clean. If something on the checklist isn't right after we leave, we come back within 24 hours at no charge. We'd rather fix it than argue about it.

What we don't do

Specific services we explicitly don't take, because they're outside our scope or require licensing we don't hold:

• Regulated abatement. Asbestos, lead-based paint, structural mold remediation. These require licensed contractors and we'll refer you to one.
• Large commercial buildings. Anything over 25,000 square feet or with complex compliance requirements (medical, regulated industrial). We focus on small-to-mid commercial.
• High-rise exterior window washing. Anything requiring rope access or rigging. Ground-floor and short-reach ladder work only.
• HVAC duct cleaning. Different equipment, different certifications. Referrals available.
• Junk removal, hauling, demolition. We can dispose of construction debris as part of a post-construction job, but we're not a hauling service.
• Pressure washing or exterior building wash. Outside our equipment scope.
• Lawn care, landscaping, snow removal. Not cleaning.
• Single-room cleanings. Our pricing model doesn't fit very small jobs — better fit for a $25/hour solo cleaner from a referral.

We list these because clients sometimes ask, and saying "no, but here's who can help" is more useful than pretending to do everything badly.

Insurance, bonding, and compliance

Standard documentation for cleaning service vendors:

• General liability insurance, with proof available on request
• Bonding on the cleaning team
• Background checks on crew members before first job
• Washington business documentation available for vendor files
• Workers' compensation as required by Washington L&I
• Certificate of insurance available within one business day on request, with your project or company listed as additional insured

For property managers running vendor compliance programs, we complete W-9, vendor onboarding, and any additional documentation your office requires. For homeowners and individual clients, we'll provide proof of insurance on request — most don't ask for it, but it's available.

Working at Spokane Cleaning Group

We hire locally, train carefully, and pay fairly. Crew members get paid training, predictable schedules, and pay based on experience and reliability rather than hours billed.

Open roles, when we have them, are posted on the Contact page. We typically hire for cleaning technician, crew lead, and operations support positions. Applicants who care about doing the work right are prioritized over experience credentials.

If you're considering a cleaning job in Spokane, we won't pretend the work is glamorous — it's physical, detail-driven, and customer-facing. But we hire the kind of people who'd rather do that work for a small business that respects them than for a franchise that rotates them through anonymous accounts.